Last updated: 8 October 2026
This Privacy Policy explains what personal data Chetna Time, trading as Marshal Watches, collects when you use this website, why we collect it, how we use it, who we share it with, and what you can ask us to do with it.
Who We Are
This website is operated by Chetna Time, trading as Marshal Watches, at:
Shop 35, Chetna Time, Rangoli Time Complex, Parel, Mumbai – 400012, Maharashtra, India.
For anything relating to this Privacy Policy or your personal data, please contact:
Email: rushabh.doshi@marshalwatches.watch
What We Collect
When you place an order
We may collect your:
- Name
- Delivery address
- Billing address
- Email address
- Phone number
- Order and transaction details, including what you purchased and when
When you create an account
We may collect your:
- Name
- Email address
- Saved delivery or billing addresses
- Other information associated with your account
When you subscribe to emails
We collect your email address and information necessary to manage your subscription.
When you contact us
We collect the information you choose to provide, together with your email address or phone number where necessary to respond to you.
Automatically, as you browse
Depending on the settings and technologies used on our website, we may collect information such as:
- IP address
- Approximate location
- Device type
- Browser type
- Pages viewed
- Referring website or source
- Information about how you interact with our website
This information may be collected through cookies and similar technologies. See the Cookies section below.
Payment information
We do not store your full card number or card security information on our own servers.
Payments are processed through our payment service provider, GoKwik. Payment information is handled by the payment provider in accordance with its own security and privacy practices.
Why We Use Your Personal Data
We use personal data for purposes including:
- To fulfil your order — processing payments, dispatching watches, providing order updates, handling returns, exchanges and warranty claims
- To manage your account, if you create one
- To communicate with you and respond to enquiries
- To send marketing emails, where you have opted in to receive them
- To keep the website and store working properly, including detecting fraud, preventing misuse, troubleshooting technical problems and improving the shopping experience
- To understand website usage and improve our products, website and services
- To comply with applicable legal, accounting, tax and regulatory obligations
We do not sell your personal data.
We do not share your personal data with third parties for their own independent marketing purposes.
Who We Share Your Personal Data With
We share personal data only where reasonably necessary to operate our business, provide our services, fulfil orders, process payments, or comply with legal obligations.
Shopify
Our website is hosted and operated using Shopify, which provides our e-commerce platform and related services. Shopify may process customer information on our behalf in connection with operating the store.
GoKwik
We use GoKwik to facilitate payments and related checkout services. Payment information is processed through the payment provider's systems.
Shiprocket and delivery partners
We use Shiprocket for shipping and order fulfilment services. We may provide Shiprocket and its relevant delivery partners with information such as your name, delivery address and phone number so that your order can be delivered.
Shopify Email
We use Shopify Email for email communications and, where you have opted in, marketing communications.
Shopify Email may process information relating to email campaign engagement, such as whether an email was opened, links were clicked, or a recipient unsubscribed.
Professional advisers and authorities
We may disclose personal data to professional advisers, government authorities, regulators, law-enforcement agencies or other parties where required or permitted by applicable law.
Cookies
Cookies are small files or similar technologies stored on or accessed from your device when you visit a website.
We may use cookies and similar technologies to:
- Keep your shopping basket working
- Keep you signed in
- Remember preferences
- Maintain website functionality
- Understand how visitors use the website
- Improve website performance and user experience
- Support marketing and communications where applicable
Some cookies are strictly necessary for the website and checkout to function.
Other cookies, such as certain analytics or marketing cookies, may be optional depending on the technologies enabled on the website.
You can clear or block cookies through your browser settings. However, blocking certain necessary cookies may prevent parts of the website, including the shopping basket or checkout, from functioning properly.
How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, fulfil orders, resolve disputes, enforce agreements and comply with applicable legal, tax, accounting and regulatory requirements.
Order and transaction records
We retain order, transaction and related business records for as long as required by applicable law and legitimate business requirements.
Account information
If you create an account, we generally retain your account information while your account remains active, unless a longer retention period is required or permitted by law.
Marketing subscriptions
We retain your marketing subscription information until you unsubscribe or otherwise withdraw your consent to receive marketing communications.
Enquiries
We retain enquiry and correspondence information for as long as reasonably necessary to deal with the matter and any related follow-up.
When personal data is no longer required, we may delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal requirements.
Your Privacy Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 and the rules made under it, you may have rights including:
- Access: Ask about the personal data we hold about you and, where applicable, information about its processing and sharing
- Correction: Ask us to correct inaccurate, incomplete or outdated personal data
- Erasure: Ask us to erase personal data where we are not legally required to retain it
- Withdrawal of consent: Withdraw consent where processing is based on your consent
- Grievance redressal: Raise a complaint about how we process your personal data
- Nomination: Exercise the applicable right to nominate another individual in accordance with applicable law
Some rights may be subject to legal exceptions or limitations.
To exercise your rights or raise a privacy-related request, email:
rushabh.doshi@marshalwatches.watch
We will handle your request within the period required by applicable law.
Security
We take reasonable measures designed to protect personal data against unauthorised access, alteration, disclosure, misuse or destruction.
Our website operates over an encrypted connection, and payments are handled through third-party payment infrastructure designed to protect payment information.
Access to customer and order information within our business is limited to people who reasonably need access for business, customer-service, fulfilment, accounting or legal purposes.
No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law, including notifying affected individuals and/or the relevant authority where applicable.
Children
Our website and products are not intended to be directed specifically at children under 18.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal data in circumstances where it should not have been collected, please contact us at:
rushabh.doshi@marshalwatches.watch
We will take appropriate steps as required by applicable law.
Grievance Officer
If you have a complaint or concern about how your personal data has been handled, you may contact:
Grievance Officer
Chetna Time
Shop 35, Chetna Time, Rangoli Time Complex, Parel, Mumbai – 400012, Maharashtra, India
Email: rushabh.doshi@marshalwatches.watch
We will acknowledge and address privacy-related grievances within the period required by applicable law.
If you are not satisfied with our response, you may have the right to approach the Data Protection Board of India or another competent authority, as applicable under Indian law.
Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology, services or legal obligations change.
The “Last updated” date at the beginning of this policy indicates when the policy was most recently revised.
Where required by applicable law, we will provide additional notice of material changes.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact:
Chetna Time, trading as Marshal Watches
Shop 35, Chetna Time, Rangoli Time Complex, Parel, Mumbai – 400012, Maharashtra, India
Email: rushabh.doshi@marshalwatches.watch