Return Eligibility
We will take a watch back if it:
- arrives damaged
- arrives faulty
- is not the watch you ordered
Tell us within 48 hours of delivery. After that we cannot process a return, because we can no longer tell damage in transit from damage in wear.
We do not accept returns for change of mind. If you are unsure which piece suits you, one of our stockists will let you try it on first.
Condition
The watch must come back unworn and complete — original packaging, warranty card, tags and every accessory it shipped with. A watch returned without its packaging or warranty card cannot be accepted.
How to Start a Return
Email rushabh.doshi@marshalwatches.watch within 48 hours of delivery, with:
- Your order number
- What is wrong
- Clear photographs or a short video showing the problem
Photographs matter. They are usually enough for us to approve a return the same day instead of inspecting first.
Pickup and Postage
Once approved, we arrange the pickup and we pay for it. You will not be out of pocket for a watch that arrived faulty.
Refund or Replacement
The watch is inspected on arrival. We will then either replace it or refund you, depending on what you would prefer and what is in stock. If a replacement is unavailable, you receive a full refund.
Refunds are issued within 7 working days of the watch passing inspection, to the original payment method. Your bank may take a few days longer to show it.
Exchanges
The same rules apply: damaged, faulty or wrong item, reported within 48 hours, returned complete and unworn. Exchanges depend on stock — if we cannot replace it, we refund in full.